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What is Tailored 'Peer to Peer' Support?

C4EO’s sector-led Tailored 'Peer to Peer' Support service offers practical ‘hands-on’ support and challenge to build capacity and improve outcomes at the front-line of local service provision.

 

C4EO - How we work

This section outlines how C4EO carries out its work to collect evidence from the service and use this to offer support to local authorities and their children’s trust partners to improve services.

Overview

C4EO will gather national and regional data, alongside evidence of effective practice, consult with Regional Improvement and Efficiency Partnerships (RIEPs) and colleagues in parallel with national sector experts, to create a research review and national and regional progress maps.

Local authorities and their partners may then need help to apply what works locally. We will hold regional knowledge workshops and offer input from sector specialists. We will also develop our quid pro quo model, where local authorities make available specialists in priorities where they are strongest, in exchange for specialists from priorities where they are weakest.

We will then support local systems change by providing a progress map on each priority, offering a variety of audience specific outputs in multi-media formats, and will offer Tailored 'Peer to Peer' Support to each local authority, and establish online Communities of Practice for each priority.

Regional Progression Events and full knowledge reviews (including validated local practice) will support implementation.

Knowledge management – collecting the evidence from the sector

For each theme, three priorities (key lines of enquiry) have been identified. For each priority, 18 in total, a research review will be conducted. Each review will bring together a unique, quality-assured blend of qualitative and quantitative data, and the best, validated local experience that has proved to be effective.

This element will include strategies, levers and interventions which have already proved to be powerful in helping services improve outcomes and will examine the reasons for their success. Once the knowledge review has been published, it will be regularly updated.

The knowledge gathered from the reviews will underpin all of C4EO’s activities. It will make available to those who commission, provide and work in children’s services free, accessible and trusted sources of ‘what works’ evidence.

Outputs and dissemination – sharing the evidence with the sector

The process of developing our outputs is integrated into our dissemination programme. At the heart of the process is the interactive progress maps – an online tool for each priority which support understanding, transfer learning and encourage change.

The progress mapping tool will generate summaries nationally and regionally (and locally where a local authority has created a local map). We will also produce a theme learning leaflet towards the end of each theme. At a glance, directors and senior colleagues will be able to see progress in the theme nationally and regionally, and will be able to use the tool to understand and display the performance of their own authority.

Our audience specific outputs will be produced in multi-media formats to meet the needs of different stakeholder groups.

Capacity building – supporting services to improve

The aim of our capacity building programme is to develop sustainable mechanisms for sector-led improvement.

With regional partners we will recruit, induct, accredit, train and support a cadre of sector specialists, to support each of our 18 priorities within the 6 themes.

We will also offer access to accredited OBA specialists and local authorities will be able to select from a menu of Tailored 'Peer to Peer' Support choices.

Regional workshops will help identify local partners and priorities. The quid pro quo programme, building on good practice of peer support, should build a sustainable structure for future work, supported by the six online Communities of Practice.

Evaluation – measuring our effectiveness

Our evaluation process will focus on understanding how we have had an impact on improving outcomes for children, young people and families.

The process will be in four phases:

  • assessing the quality of C4EO’s initial activities
  • assessing whether mechanisms for improved outcomes are in place
  • assessing whether those mechanisms are operating effectively
  • assessing whether improved outcomes have been achieved.

Information will be gathered through a number of routes, including an annual survey with Director of Children’s Services, an analysis of local materials and interviews with informants in local authorities, as well as studies of our influence on the wider political and professional debate.

A cost-benefit analysis will also be carried out using two exemplars to compare C4EO’s costs with its estimated effects and the longer term value of improved outcomes.

C4EO will conduct internal evaluations, with an external evaluation likely to be commissioned in the project’s second year.

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